System

Feedback

Hear from customers and carriers.

Surveys and ratings from the people you serve — transactional and periodic — rolled up into themes so you know what to fix.

What it does

A real pulse on service

Fix issues before churn

Proof of your service quality

1Capture feedback from any call, email, or conversation in the Capture panel — set who and source, then save
2AI tags each entry with sentiment, theme, and urgency automatically
3The Inbox surfaces New/untriaged, Negative sentiment, Urgent (safety/fraud/churn), and Open loops
4Filter by stage, sentiment, who (Customers, Carriers, Drivers, Internal), and source
5Themes & Insights roll it up so you act on what actually matters, and Closed-Loop tracks follow-through