Privacy Policy

1. Information we collect

We collect: (a) account information you provide, such as your name, email, phone, company, and login credentials; (b) business data you enter into the Service, such as loads, carriers, shippers, rates, and documents; (c) usage information, such as log data and basic analytics about how the Service is used; and (d) information from third-party integrationsyou choose to connect.

2. How we use information

We use information to provide, operate, secure, and improve the Service; to authenticate users and maintain accounts; to provide support; to communicate with you about the Service; and to comply with legal obligations. We do not sell your personal information.

3. How information is shared

We share information only as needed to run the Service: with service providers and infrastructure vendors (for example hosting and database providers) who process data on our behalf; with third-party integrations you enable, at your direction; and when required by law or to protect our rights. Each brokerage’s data is logically separated from other brokerages’ data within the Service.

4. Data retention

We retain information for as long as your account is active or as needed to provide the Service, and thereafter as required to comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data as described below.

5. Security

We use reasonable technical and organizational measures to protect information, including hashed passwords, signed session cookies, access controls, and regular backups. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your choices

You may access, update, or request deletion of your account information by contacting us. Depending on your location, you may have additional rights over your personal information under applicable law.

7. Children’s privacy

The Service is intended for business use and is not directed to individuals under 18. We do not knowingly collect personal information from children.

8. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify you and will update the date above.

9. SMS/Text Messaging

SMS/Text Messaging. If you opt in to receive text messages from IR Express / Broker Command AI (for example, load-status and location check-in messages related to freight you are hauling), we will use your mobile number solely to deliver those messages. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

Message frequency varies by shipment. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for assistance. Consent to receive text messages is not a condition of any purchase, service, or employment.

10. Contact

Questions or requests about your data? Contact us at info@brokercommandai.com.